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Troubleshooting Guide For App Bugs Your Texas Benefits
The Your Texas Benefits app is for Texans who have applied for or get: • SNAP food benefits • TANF cash help • Health care benefits (including Medicare Savings Program and Medicaid)
Manage and view your cases anytime you want – right from your phone.
Use the app to send us documents we need.
Get alerts, like when it’s time to renew your benefits.
Manage your Lone Star Card.
You also can report changes to your cases and find an office near you.
To get started, set up a Your Texas Benefits account (if you don’t already have one).
Here are features you can access once you set up your account:
View your cases: • Check the status of your benefits. • See your benefit amounts. • Find out if it’s time to renew your benefits.
Manage account settings: • Change your password. • Sign up to go paperless and get notices and forms sent to you on the app.
Send us documents: • Attach photos of the documents or forms we need from you and then send them to us.
Get alerts and view case history: • Read messages about your cases. • View documents you’ve attached and sent us through the website or app. • View any changes you’ve reported.
Report changes about your: • Phone numbers • Home and mailing addresses • People on your cases • Housing costs • Utility costs • Job information
Manage your Lone Star Card: • View your balance. • Track your transaction history. • Check your upcoming deposits. • Change your PIN. • Freeze or replace your stolen or lost card.
Find an office: • Find HHSC benefit offices. • Find community partner offices. • Search by your current location or ZIP code.
An official Texas state app
Updated on
Aug 27, 2026
Health & Fitness
Data safety
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Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
about how developers declare sharing
This app may collect these data types
Personal info
Data is encrypted in transit
You can request that data be deleted
See details
Ratings and reviews
4.7
132K reviews
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C
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August 13, 2026
I have not been able to login since the first time I used it. I get an error message saying "something went wrong, try again" Every. Single. Time. I've tried updating, deleting/reinstalling, restarting my phone. Absolutely NOTHING works and there is nowhere to get help to try and resolve it
1 person found this review helpful
Texas Health & Human Services Commission
August 14, 2026
Sorry for the trouble you are experiencing. If you are still having an issue with the app, email us at [email protected]. Someone will contact you
Briana P
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June 9, 2026
Trying to upload an address form for my father-in-law and cannot do so with the app. So I resorted to uploading it online, only the customer service representative cannot locate the document on their end, while I see it three separate times on mine. Every time I attempt to upload the document using the app, I get an error that says 'We're sorry, but there was a system error. Please try again soon.' I thought it was because of the document title, so I changed it, and still get the same error.
5 people found this review helpful
Texas Health & Human Services Commission
June 11, 2026
Sorry for the trouble you are experiencing. If you are still having an issue with the app, email us at [email protected]. Someone will contact you.
Braxton Woodley
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Show review history
August 1, 2026
I would love to give a proper review of the app, but I am unable to log into my account. I know I have an account, and when I try to log in, it doesn't say that my account doesn't exist or that my information is incorrect. It just gives me an error, I have force stopped, uninstalled, and re-installed the app and have run into the same error over and over again. The error isn't even specific. It just keeps saying the app needs to be updated, but I JUST installed it onto my phone!
1 person found this review helpful
Texas Health & Human Services Commission
August 3, 2026
Sorry for the trouble you are experiencing. If you are still having an issue with the app, email us at [email protected]. Someone will contact you.
What’s new
This update includes fixes for minor issues.
We’re always looking for new ways to improve our app. We use comments and shared experiences to help us make improvements. We will continue to monitor and fix issues highlighted in App Store feedback.